Refunds and Returns Policy for www.pixelsentryoptics.com
Effective Date: June 1, 2024
Introduction
At Lasar LTD, we are committed to ensuring your satisfaction with our blue light-blocking glasses for gamers. If you are not completely satisfied with your purchase, we offer a comprehensive refunds and returns policy to ensure a smooth and fair process.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be unused and in the same condition that you received it.
- The product must be in the original packaging.
- The return must be initiated within 30 days of the delivery date.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
Initiating a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at lasardebbarma30@gmail.com with your order number, a description of the issue, and any relevant photos if applicable.
- Receive Return Authorization: Our customer support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Product: Securely package the product and include the RMA number inside the package. Ship the product to the address provided by our customer support team.
Return Shipping Costs
- Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchanges: If you are exchanging a product due to a defect or damage caused by us, we will cover the shipping costs for the replacement product.
Processing Returns and Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Partial Refunds: Partial refunds may be granted for items that are returned in a condition not meeting our return eligibility criteria.
- Rejected Refunds: If your return is rejected, the item will be sent back to you at your expense.
Exchanges
If you need to exchange a product for the same item, please contact us at lasardebbarma30@gmail.com. Exchanges are subject to product availability.
Late or Missing Refunds
If you haven’t received a refund within the stated timeframe, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at lasardebbarma30@gmail.com.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at lasardebbarma30@gmail.com with your order number and a description of the issue. We will work with you to resolve the issue promptly.
Contact Information
For any questions or concerns regarding this refunds and returns policy, please contact our customer support team:
Lasar LTD
Email: lasardebbarma30@gmail.com
Address: Near Simran Heights, Mahaveer Nagar, Raipur 492001
Policy Changes
We reserve the right to modify this refunds and returns policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
Thank you for shopping with Lasar LTD. We value your business and strive to provide you with the best products and customer service.